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All
policies are subject to the discretion of Denver Airport Shuttle
and Limousine management.
TRAVELERS ASSISTANCE
Travelers Assistance is available for an additional fee. This
means that the passenger or group may be met at their gate or at
the baggage claim and be walked to their car and driver, or met
at the drop off point Please ask a customer service
representative for more information and cost.
FLAT RATES
We feature flat rates for point to point transfers as a result
of the opportunity to book trips back to back, either arriving,
or departing from the airport.
SMOKING POLICY
All of our vehicles are maintained to the highest standard of
cleanliness and safety. No smoking is allowed at any time inside
the vehicles.
AIRPORT ARRIVALS
Passengers need to have cell phones ON upon arrival. Denver
Shuttle and Limo is not responsible if the passenger is
unreachable after arrival. Airport arrivals have 45 minutes wait
time to pick up luggage. Should luggage be lost, another delay
occur etc. call customer service at 303 773 3385 or 800 761 7786
immediately. Should any passenger need more than 45 minutes to
pick up luggage, please account for that at the time of booking
your reservation to avoid any additional charges. Denver Shuttle
and Limo is not responsible for delays resulting in a no show.
After 45 minutes wait time, if contact has not been made,
reservation will be considered a no show.
MISSED FLIGHTS/DELAYS
For missed flights or delays, please call customer service at
303 773 3385 or 800 761 7786 immediately to reschedule
accordingly. Should a delay occur in-flight or after take-off,
we do check the arrival times and accommodate you accordingly to
the best of our ability. Should we be notified in an
unreasonable amount of time prior to the reservation, (such as
the time of scheduled pick up), it will be considered a no show.
Please be certain all flight, contact and reservation
information provided to us is accurate, we are not responsible
if the arrival/departure information provided to us is incorrect
or not provided to us at all.
INFORMATION CHANGES
Should there be any changes to your reservation information such
as flight number, arrival time etc. it is your responsibility to
notify us. Any changes to your reservation MUST be made through
customer service. Drivers are NOT AUTHORIZED to make any changes
to clients reservations under any circumstances, nor apply or
discount charges, or accept any payment other than additional
gratuity.
WAIT TIME
Overtime pay will apply after prearranged time described on the
run sheet.
STOPS
All stops must be pre arranged through customer service and will
incur additional fees. Last minute stops are still required to
be arranged through customer service. (Please view policies
regarding Information Changes) Charges for stops vary depending
on the length and location of the stop. Stops not in route of
the originally scheduled transfer require a higher fee. This
includes picking up additional passengers at other locations.
Please speak to a customer service representative to pre arrange
any stops you may be aware of prior to pick up, for a discounted
rate of these charges.
You may also want to consider our hourly transfer rates should
you have multiple stops, as they may be better suited to your
personal needs.
WEATHER RELATED CONDITIONS
Denver Shuttle and Limo is not responsible for delays or the
termination in winter caused by unsafe road conditions (ie. not
salted, accidents, etc.). Additional fees may apply for weather
conditions resulting in hazardous or difficult driving
conditions, particularly for mountain area and resort trips.
CANCELLATION POLICY
All cancellations must be made between the hours of 8:00 am and
9:00 pm MST. So that we may continue to offer our competitive
rates and high quality of service, we ask our clients to
understand that no shows and last minute cancellations not only
cost the company and our drivers time and money, but our clients
as well.
Please note our specific policies for your type of reservation:
Cancellations for local airport transfers must be made a minimum
of 4 hours prior to the reservation.
Cancellations for charters, out of town reservations, hourly
bookings, mountain area transportation, and resort trips must be
made a minimum of 48 hours prior to the reservation.
For cancellations made after the allotted time frame, the base
rate and chauffeurs anticipated gratuity will be non refundable.
Cancellations within the allotted time frame are entitled to a
full refund of the base rate. Cancellation and processing fee of
20% of the base rate will be non-refundable. Due to round trip
discounts, after initial run is complete on round trip
reservations, the return trip charges will be non-refundable.
Holidays are excluded, all charges and fees including drivers
anticipated gratuity are non-refundable for cancellations
regarding reservations falling on holidays.
NO SHOWS
No shows will be billed the base rate plus the chauffeurs
anticipated gratuity.
PAYMENT
Balances to be paid to customer service before the beginning of
the run or otherwise arranged with customer service. Drivers are
NOT AUTHORIZED to make any changes to clients reservations under
any circumstances, nor apply or discount charges, or accept any
payment other than additional gratuity. The standard industry
rate of 20% additional charge for gratuity and processing fees,
applies to all additional charges. All initial charges, fees and
discounts are estimated based on standard rates and fees.
Additional tolls, parking, stops, credit card processing fee and
other fees may apply. Actual total amount due will be calculated
upon completion of the trip.
LIABILITY
Company is not liable in the event of mechanical breakdown while
on charter and will only be responsible for making up lost time
at a mutually agreed date. The client assumes full financial
liability for any damage to the vehicle caused during the
duration of the rental by them or any members of their party.
Not responsible for articles left in the vehicle. Under age
consumption of alcohol is prohibited. Possession or use of drugs
in any of the vehicles is prohibited. Vehicles cannot be loaded
beyond seating capacity. Not responsible if client reserves
vehicle type that can not accommodate all passengers or luggage.
Once reserved vehicle is dispatched for pick up, charges and
fees are non refundable in regards to passenger error in vehicle
capacity. Not responsible if client did not view full policy
description. All policies still apply.
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